FAQs

Feel free to return any order to us for an exchange, provided that the desired stock is available. Once the new item is dispatched, we will
promptly notify you with the tracking details. Alternatively, you are welcome to visit our retail store at Merivale Mall, where our friendly staff will be happy to assist you. For detailed instructions on how to send orders back to us, please consult our Returns Guide.

Items purchased during our Boxing Day Sale are final sale and can only be returned for store credit—refunds or exchanges will not be offered. Please select your items carefully!

All items marked as sale are considered final sale and are not eligible for refund or exchange. Please choose carefully when purchasing discounted items.

If you purchased a full-priced item, you’re welcome to return it to us. We can offer an exchange, store credit, or refund — whichever suits you best.

Please note: Items marked as sale are considered final sale and cannot be returned for a refund or exchange.

For more information, please visit our Returns Policy or contact us at hello@treasureboxnz.co.nz — we’re happy to help.

Should you wish to cancel your order, please reach out to us promptly at hello@treasureboxnz.co.nz. We will make every effort to halt the shipment before it is dispatched. However, if our team has already sent out the item, you will be required to follow our standard returns process.

If you've made an error during checkout and need to modify your shipping address or size, please contact our team promptly at hello@treasureboxnz.co.nz.
We will make every effort to update your order before it is dispatched. However, please be aware that we cannot guarantee this will always be possible. In the event that changes cannot be made, you will need to follow our standard returns process or reach out to NZ Post with your
tracking number.

"Click & Collect" is the option to pick up your order in-store!

At the checkout simply select "Store Pick (Click & Collect)" in your shipping options, to pick up your order! You will be notified by email when your order is ready to collect.

If you encounter any faults with your order, please reach out to our team at hello@treasureboxnz.co.nz, and we will promptly assist you in resolving the issue. To expedite the process, kindly attach photos for our reference, along with your order number or proof of purchase if available.

To view your purchase history, loyalty points, and any available store credits and discounts, please log in to your Treasure Box account.

You can acquire a gift voucher by visiting this link. When making a purchase online, you can redeem your voucher by entering the unique code provided at the checkout.

If your order has been cancelled or refunded by Treasure Box By Biani team, please check your email inbox as you would have been notified regarding the reason. This typically occurs when the item fails to pass our quality control check and is deemed unsuitable for purchase.

Certainly! We do offer free shipping to Australia for order over $500 and for orders under $500 a flat rate of $25 will be applied at checkout.
Please keep in mind that since your order will be dispatched from New Zealand, it may take a bit longer to arrive as it will need to go through Australian Customs. Additionally, please be aware that any extra fees incurred during the customs process in Australia will not be
covered by Treasure Box By Biani. If you have any further questions or concerns, feel free to reach out to us.

While we strive to provide express shipping for all orders via NZ Post's overnight service, we must acknowledge that occasional delays can occur due to factors such as delivery volume and unexpected weather events. Therefore, we cannot guarantee a 24-hour delivery period. We appreciate your patience and understanding in such instances. For deliveries to rural addresses, please allow extra time. Shipping to Australia typically takes approximately 10 days or more, depending on international customs processes. If you have any questions or concerns about your shipment, please don't hesitate to reach out to us.

"Click and Collect" is not currently available.

If you've made an error during checkout and need to modify your shipping address or size, please contact our team promptly at hello@treasureboxnz.co.nz.
We will make every effort to update your order before it is dispatched. However, please be aware that we cannot guarantee this will always be possible. In the event that changes cannot be made, you will need to
follow our standard returns process or reach out to NZ Post with your tracking number.

Your parcel will be delivered without requiring a signature unless you specify otherwise in the comments section during checkout. Please note
that Treasure Box By Biani cannot be held responsible or liable for any damage, theft, or loss that may occur to your parcel during transit. If you have any concerns or specific delivery instructions, please feel
free to include them in the comments section, and we will do our best to accommodate your request.

Once your order is dispatched, you will receive an email confirming that it has been scanned by the courier and is en route to you.

You can track your order via NZ Post

We currently ship New Zealand and Australia wide.

If you purchased a full-priced item, you’re welcome to return it to us. We can offer an exchange, store credit, or refund — whichever suits you best.

Please note: Items marked as sale are considered final sale and cannot be returned for a refund or exchange.

For more information, please visit our Returns Policy or contact us at hello@treasureboxnz.co.nz — we’re happy to help.

Please read about our online return policy and process here.

Please read about our in store return policy and process here.

Please note that you are responsible for covering the shipping cost to return the item to us. For added security, we recommend using a tracked
service. Please ensure that the item is returned in unworn, resellable condition and in the original packaging. If your order is faulty, we will cover the shipping cost. Feel free to reach out to our team at hello@treasureboxnz.co.nz, and we'll be happy to assist you.

If you encounter any issues with a faulty order, please reach out to our team at hello@treasureboxnz.co.nz, and we'll swiftly assist you in resolving the matter. Attaching photos for our reference, along with your order number or proof of purchase, would greatly aid us in addressing the issue promptly.

Upon receiving your returned item and confirming that it meets our return criteria, we will promptly process your refund. You'll receive a confirmation email once the refund has been initiated. Please allow up to 5 working days for the refunded amount to reflect in your account.

You're welcome to return an online purchase to our store
located at Merivale Mall Christchurch. If the item was bought online and not in-store, our Head Office will handle the refund. The refund will be processed and returned to the original payment method used for the purchase.

All items marked as sale are considered final sale and are not eligible for refund or exchange. Please choose carefully when purchasing discounted items.

We appreciate your understanding. If you have any questions or need assistance, our customer support team is here to help — simply email us at hello@treasureboxnz.co.nz.

Sale item/s or Promotional goods-

At Treasure Box by Biani, your satisfaction is our top priority, even during special offers and sales events. You are welcome to return sale items or promotional goods for a store credit or an exchange. Please note that no refunds will be provided for sale items. We appreciate your understanding and value your choice in shopping with us. If you have any questions or need assistance, feel free to contact our customer support team at hello@treasureboxnz.co.nz. 

Final sale-

Any products classified as FINAL SALE are non-returnable, so it's important to make your selections carefully. Final sale items include:

• Underwear/Undergarments
• Items discounted more than 60% off both online and in-store
• Any items marked or specified as final sale during a promotion

Products marked as Final Sale will be clearly indicated on the product's page on our website.

Absolutely! You can return an item purchased online by visiting our
store. However, please keep in mind that if the item was originally
purchased online and not in-store, the refund will be handled by our
Head Office. Rest assured, the refund will be processed and returned to the original payment method used for the purchase.

You can book a styling session here. If you have any questions please contact our team hello@treasureboxnz.co.nz

Our lovely retail store is located at Merivale Mall, 189 Papanui Road Christchurch

Please see the store details here

Signing up for our mailouts is simple: just create an account. You don't have to make a purchase right away, but when you're ready to shop, you'll already be ahead of the game.

Please read all about our Treasure Box Rewards here.